FAQ’s

1. What kinds of products does Cosmos Restaurant Equipment sell?
We offer a wide range of commercial kitchen and restaurant equipment: ovens, ranges, fryers, refrigeration units, prep tables, dishwashers, stainless steel workstations, and other heavy-duty kitchen & serving equipment — all suited for restaurants, cafés, hotels, and catering businesses.

2. Do you ship internationally or only within the USA?
We currently ship within the United States. If you are ordering from outside the U.S., please contact us directly via email or phone before placing your order to confirm whether we can arrange international shipping.

3. How long does delivery take?
Delivery times depend on the product size, stock availability, and customer location. Once the order is shipped, you will receive tracking details. Please ensure you provide the correct shipping address at checkout.

4. What if the equipment arrives damaged or defective?
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos and order details. Upon verification, we will assist you with a replacement or refund as per our return policy.

5. Can I return or cancel my order?
Returns or cancellations are accepted only for eligible items and must be requested within a specified time after delivery. Items must be unused, in their original packaging, and in resellable condition. Custom-made or special-order equipment may not be eligible for return. Shipping fees are non-refundable.

6. Do you offer warranty or after-sales support?
Some of our equipment includes manufacturer warranties. Terms vary depending on brand and model. Cosmos Restaurant Equipment will assist with warranty claims when possible — please refer to the warranty documentation provided with each product.

7. What payment methods do you accept?
We accept major credit/debit cards, and any other payment methods listed at checkout. Payment must be completed before order confirmation and shipping.

8. How can I request a quote for multiple items or a full kitchen setup?
If you’re setting up a full kitchen or need multiple equipment pieces, contact us via email or phone with your requirements. We’ll provide a customized quotation based on your needs, volume, and delivery location.

9. Are the specifications and energy requirements listed clearly?
Yes. For each product, we provide full specifications — including size, electrical / gas requirements, capacity, and usage instructions — so that you can check suitability for your kitchen setup before purchase.

10. How can I contact customer support?
You can reach us via the contact details provided on our Contact page. We aim to respond to all queries within 24–48 hours.

11. Do you provide installation or setup services?
Depending on the product and location, we may offer or assist with installation. Please contact us prior to ordering if you need installation or local support — we’ll check feasibility based on your address and product type.

12. Do you sell spare parts or accessories for equipment?
Yes — many of our products come with available spare parts or compatible accessories. If you need a spare part, contact us with the product model and part details; we’ll check availability and pricing.